LIG Nex1 Groupware & Integrated Support Enhancement UX/UI Development

A groupware system more than a decade old, patched on request and never once rebuilt.

For over ten years it absorbed whatever individual departments asked for, one request at a time. The code underneath had become as difficult as the screens above it, and the age of the thing showed everywhere a person touched it.

The worst of it was the phone. A defence company keeps mobile access behind its own security boundary, so the little that could be done from a handset took several authentications to reach — and the people who needed it most were the ones travelling, furthest from a desk.

Integrated support, in the end, meant the mobile side: making a phone a real way into the system rather than a reduced copy of it. The users were every employee and officer in the company, so there was no group small enough to leave behind.