EXPLANATION AT WRONG MOMENT
The reasons arrive before there is a question, or after there is an answer.
01 DEFINITION
Condition in which an account of how a result was reached is offered at a point fixed by the system rather than by the person, so it is there when nobody is asking and gone when someone is.
02 CONDITIONS
UNCERTAINTY
MISSING
When the person will doubt is not knowable to the thing deciding when to explain.
TIME PRESSURE
SHORT
Doubt forms after the result and before the next thing, which is a brief place.
ERROR ASYMMETRY
DEFERRED
An unread explanation costs nothing until the result it accompanied is questioned.
OPERATOR STATE
DEDICATED
The person is working through results and takes them at the pace the surface sets.
03 WHERE IT APPEARS
MEDICALA justification appears beside every suggestion and is read beside none of them.
FINANCEA rationale is available on request from people who do not know they should request it.
AI EXP.Reasoning is shown with every answer, which is why it stops being looked at.
PUBLIC SERVICEGrounds for a decision are issued with the decision and read after the appeal window.
INDUSTRIALA diagnostic explanation is available in a sub-screen nobody opens during a fault.
EDUCATIONFeedback accompanies the mark and is read at neither the moment of marking nor the moment of doubt.
04 WHERE THIS IS SURFACING
This surfaces wherever automated output is accompanied by justification. The justification goes where the layout allows, and the moment of doubt is not a place in a layout.
The question it keeps returning to is what should prompt an explanation — offering it always makes it part of the result and therefore unread, and offering it on request assumes people know when they have reason to ask.