MANUAL REVERSION COST
Taking it back means taking all of it, from a standing start.
01 DEFINITION
Condition in which returning control to a person hands them a situation an automated function had been managing continuously, so what arrives is not a task but the accumulated state of one, and they were not present for the accumulating.
02 CONDITIONS
UNCERTAINTY
MISSING
What accumulated while the function held it is not part of what is handed over.
TIME PRESSURE
SHORT
The handover happens because something stopped working, not because anyone was ready.
ERROR ASYMMETRY
ASYMMETRIC
Taking over too slowly and taking over wrongly are answered for differently.
OPERATOR STATE
SUPERVISORY
The person was watching rather than doing, and is now doing.
03 WHERE IT APPEARS
MOBILITYControl returns to the driver at the moment the assistance stops coping with what it was handling.
MEDICALA regulating function hands back a patient state it had been holding, at the point it can no longer hold it.
ENERGYAutomatic control releases a process it had been managing, complete with everything it had accumulated.
MANUFACTURINGA cell hands back to an operator who has not been following what it was doing.
FINANCEAn automated strategy is stopped and its accumulated position becomes someone's to hold.
AI EXP.A process running on a person's behalf stops and leaves them the state it had built.
04 WHERE THIS IS SURFACING
This surfaces wherever a function is trusted enough to be left alone. The handover happens when it stops coping, which is the worst moment to be handed what it had been coping with.
The question it keeps returning to is what a person is owed at the moment of taking over — a summary is a reading of the situation rather than the situation, and the situation is the thing they had no part in building.