TRUST CALIBRATION
Reliance settles at a level the function no longer deserves.
01 DEFINITION
Condition in which reliance on an automated function does not follow that function's actual reliability as the situation changes, in either direction.
02 CONDITIONS
UNCERTAINTY
CONFLICTING
Evidence for the function's reliability disagrees with itself.
TIME PRESSURE
LOW
There is time to verify, and verification does not happen.
ERROR ASYMMETRY
SYMMETRIC
Over-trust and under-trust carry comparable cost.
OPERATOR STATE
SUPERVISORY
The operator receives the function's output and judges on it.
03 WHERE IT APPEARS
INDUSTRIALAutomatic determination accuracy varies with conditions but is accepted uniformly.
RAILAn assisting function is reliable to different degrees by section, and is treated as one.
ENERGYThe error band of a forecasting function moves with the situation.
04 WHERE THIS IS SURFACING
What stays unresolved is how a function conveys its own current reliability — an account that moves often is discounted as noise, and one that holds steady is taken for a property of the function rather than of the moment.
05 LINKED TERMS
PS-MOD-070 MANUAL REVERSION COSTPS-SUP-081 INTERVENTION TIMINGPS-SUP-083 PARALLEL AGENT SUPERVISIONPS-TRU-108 DISUSE AFTER FALSE ALARMPS-TRU-110 CONFIDENCE DISPLAY MISREADPS-TRU-112 TRUST TRANSFER ACROSS TOOLSPS-TRU-118 VERIFICATION SKIPPINGPS-REC-132 ERROR TRAPPING VISIBILITYPS-REP-164 INSTRUCTION AND INTENTIONPS-TRU-184 PROXY AS SOLE WITNESSPS-TRU-192 EXPLANATION AS PERSUASIONPS-TRU-211 WARNING BESIDE THE BUTTON